Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

2.1 SHIPMENT. Shipment is made to the address that the customer provides.  The customer has sole responsibility for the address entered. The shipment address must include a name and a valid postal address. A valid postal address is defined as and address that is listed on the Royal Mail Postcode Finder website http://www.royalmail.com/postcode-finder-sme 

2.2 We reserve the right to use alternative shipment methods to those stated as circumstances may dictate.

2.3 Deliveries of larger packages (over 2kg) to remote areas THAT INCLUDE ALL OF SCOTLAND AND NORTHERN IRELAND can take up to 48 hours longer than the times specified.

3.1 DELIVERY. It is the customers responsibility to make arrangements to take receipt of the goods.  The customer must notify us within 14 calendar days of dispatch if the goods have not arrived. Tracking information provided by a courier company shall be regarded as truthful and accurate by all parties.

4.1 FAILED DELIVERY. In the event of a failed courier delivery we will refund the cost of the goods when/if returned to us but not the costs of delivery.  When a delivery has failed (normally after 2 or 3 attempts) and the goods have been returned to us it cannot be re-scheduled and the order is cancelled. 

4.2 In the event that the goods sent via Royal Mail fail to arrive the customer must inform us a soon as possible, but in any event within 14 calendar days of the date of dispatch. If the itemis returned to us we will refund the product cost but not the postage costs. 

- Under no circumstances will we refund product costs unless the product is returned to us. 
- Under no circumstances will we refund postage costs unless a valid name and postal address was given. 
- Under no circumstances will we refund postage costs if the delivery was to a communal building such as student accommodation.

5.1 RETURNS. The customer must inform us within 14 calendar days of dispatch if they are unhappy with the product. The Customer has the right to return any product un-used and un-opened for a full refund. Return postage prices are at the customers expense. 

6.1 CUSTOMER CO-OPERATION. The Customer agrees to co-operate with the company to resolve any issues including, but not limited to, the undertaking and completion of relevant loss forms required by courier companies.

7.1 CONTRACT. Orders placed electonically form an invitiation to treat and will only be regarded as accepted when the order is despatched. Prior to the despatch of the goods we reserve the right to refund any monies and cancel any order without penalty.

7.2 The company (Trustleaf) shall not be liable for any loss or damage, howsoever caused, by the failure to provide the goods purchased, or for the late delivery of items ordered.

 7.3 In the event of loss or damage caused by any item supplied by the company (Trustleaf), the loss shall be limited to a maximum value equivalent to the original purchase price and shipment paid by the customer. In the event that the item at fault is returned the company (Trustleaf) willl re-imburse all reasonable return costs. 

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.